Customer Support Channels
A One–Hour Response Time Guarantee
Every support request you send to us will be attended to within maximum sixty minutes. If for any reason whatsoever your ticket or e–mail needs further assistance from a sysadmin, we will timely forward it and leave a note to notify you that your case is being examined. If you order the Managed Servers package, any of the server administration tasks included there will be performed at a time of your liking.
A First–Rate Help Desk Support Service
- We will be available to you 24/7 to respond to any inquiries that you may have connected to our Web Control Panel or any of the applications that we have preinstalled on your behalf on the dedicated hosting server. If you also need assistance with server management tasks, take a glance at our Managed Servers package, which includes data backup hard drive space, weekly OS updates, server monitoring and rebooting procedures, plus software installation and troubleshooting procedures.
An Intuitive Help Area
Our Web Control Panel is pre–installed for each dedicated server. Among its functions is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can carry out. The majority of help articles have video versions which show all the actions that you can perform in a highly illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each Web Control Panel section.