Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour answer warranty with all our Linux hosting service packages, which means every single support request you post will be replied to within sixty minutes maximum. Our support company members are trained to rapidly deal with any issue and to offer you well timed advice on any situation that you may have.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us every time needed. Our team of technicians is going to be online for you 24x7x365 to respond to all your requests and to take care of any trouble you might have. You can easily post a technical support ticket from the Golden Moon Hosting Web Control Panel or drop an email message at any time. In addition, on business days, you’ll be able to give us a call or use the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • If you require assistance while working on your sites within the Control Panel, you can always select the Help key and locate your problem in the list of posts that will come up. We have also turned most of the articles into videos. The list of video tutorials will show up if you choose the Videos press button present in each section.