Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You can find almost all the answers to your questions in the intuitive Help Center built into Golden Moon Hosting’s Web Control Panel. It boasts an in–depth database with commonly asked questions and comprehensive educational articles contributed by our capable help desk support team.

  • Top quality support service

  • Tutorial Video Clips

  • For those who want to learn how to rectify a commonly encountered problem by watching a video lesson, we’ve added a selection of video tutorials to our Web Control Panel. All the tutorials are concise and simple to grasp. They offer visual presentations of various website management procedures.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24x7 customer support service and a sixty–minute ticket response time guarantee. Our qualified customer service technicians will be available to you 24–7–365 to answer your questions and to solve any issue that you could possibly face. Just open a helpdesk ticket from the Help section and we’ll get back to you in a flash.